Last updated: 15 August 2026
This website is operated by Anjali Bhavesh Bhadawat, trading as ANIKI. This policy explains what happens if something is wrong with your ANIKI order. Please read it before you buy, because it forms part of our Terms & Conditions. It applies to every order placed on anikijewellery.com.
Policy at a glance
| Refunds | We do not offer cash refunds for returns. See the exact situations where money is returned in section 6. |
| Exchange window | 7 days from the date of delivery |
| Exchange eligibility | Only for a genuine defect, damage or a wrong item received. We do not exchange for change of mind, wrong size chosen, or “didn’t like it.” |
| Unboxing video | Compulsory. A claim without an unopened-box unboxing video showing the defect will not be accepted. |
| Exchange shipping cost | Free, both ways, paid by ANIKI |
| If the same design is out of stock | A different design of equal value, or ANIKI store credit for a future purchase. Not a cash refund. |
| Cancellation window | Any time before dispatch |
| Defect or wrong item to be reported within | 48 hours of delivery, with an unboxing video |
| Refund mode, where a refund does apply | Credited to the original payment method used at checkout. We never refund by cash, cheque or to a different account. |
The short version
- We do not offer refunds or returns for change of mind, wrong size, or simply not liking the piece.
- We do offer a free exchange within 7 days of delivery, but only if the piece is genuinely defective, damaged, or not what you ordered.
- An exchange claim must include an unboxing video. This is compulsory. A defect claim with no video showing the box being opened will not be honoured.
- ANIKI pays the shipping both ways on an approved exchange. Shipping is already included in our product price, so this costs you nothing.
- If the same piece is out of stock, we offer a different design of equal value or ANIKI store credit for your next purchase. We do not refund cash for this.
1. No refunds or returns for change of mind
Every ANIKI piece is made in small quantities and checked by hand before it is packed. We do not accept returns and do not issue cash refunds because you changed your mind, ordered the wrong size, or no longer want the item.
What we do offer is a free exchange, and only for one reason: something is genuinely wrong with the piece you received.
2. Exchange within 7 days, for defects only
You may request an exchange within 7 days of delivery, and only if the piece is:
- defective or damaged on arrival, or
- not the item you ordered.
We do not exchange a piece because you changed your mind, chose the wrong size or variant, or simply want something different. If you are unsure about size or fit before ordering, please write to us first at info@anikijewellery.com.
The unboxing video is compulsory
Every exchange claim must be supported by a clear video of you opening the sealed parcel for the first time, showing the shipping label, the box being opened, and the defect or issue. We cannot accept a defect or damage claim without this video. This protects both you and us, and it is the only way we can verify a genuine defect. Photographs alone are not sufficient.
Condition the piece must be in
Where an exchange is approved, the item must be returned to us:
- in the same condition it was received, with the defect or issue as originally reported,
- with all original tags, cards and inserts intact,
- in its original ANIKI packaging,
- complete, including every part of a set, chain, charm or stud.
Earrings and other pierced-ear items
For hygiene reasons, earrings, studs and ear cuffs can only be exchanged if they arrive damaged or defective, verified by your unboxing video. Once worn, they cannot be exchanged for any reason.
If the same design is not available
If your approved exchange cannot be fulfilled because the same design is out of stock, we offer:
- a different design of equal value, or
- ANIKI store credit, valid on your next purchase.
We do not issue a cash refund in this situation.
Shipping on exchanges is on us
ANIKI arranges and pays for the reverse pickup of the original item and for the delivery of the replacement. This does not cost you anything, since shipping is already built into our product prices.
3. How to request an exchange
- Email info@anikijewellery.com within 7 days of delivery, or message us on WhatsApp.
- Include your order number, the name of the piece, and a clear description of the defect.
- Attach your unboxing video (compulsory) along with photographs of the item and its packaging.
- We review the video and photographs and reply within 2 working days confirming whether the claim is accepted.
- If accepted, we arrange a free reverse pickup from your address. Keep the piece in its original packaging and hand it to the courier.
- Once it reaches us we inspect it within 2 working days. If it passes, the replacement is dispatched within 2 working days of that inspection.
Where our courier partner does not service your pin code for reverse pickup, we will ask you to send the parcel by a service of your choice and we will reimburse the actual courier charge against a receipt.
4. Damaged, defective or wrong items
We check every order before it is dispatched, but if something does go wrong, contact info@anikijewellery.com within 48 hours of delivery with:
- your order number,
- your unboxing video (compulsory, see section 2),
- photographs of the item showing the problem, and
- a photograph of the outer packaging and shipping label.
Once verified against your video, we send a free replacement. If the same piece is out of stock, we offer a different design of equal value or ANIKI store credit, as described in section 2. We do not refund cash for a damaged or defective item.
5. Cancellation Policy
Cancellation window: any time before the order is dispatched. In practice this is usually within 24 to 48 hours of placing the order, because we dispatch within 1 to 2 working days.
To cancel, email info@anikijewellery.com with your order number, or message us on WhatsApp. You do not need to give a reason.
- A cancelled, undispatched order is refunded as ANIKI store credit, valid on a future purchase, in line with our no-cash-refund policy above.
- There is no cancellation fee, and the full order value is credited.
- Store credit is issued within 3 working days of us accepting the cancellation.
Once an order has been dispatched it cannot be cancelled. The exchange policy above applies instead, and only where the piece is defective, damaged or incorrect.
If ANIKI cancels an order on our end, for example because an item is out of stock or we cannot deliver to your pin code, we issue ANIKI store credit for the full order value, or a replacement item of your choice, whichever you prefer.
6. The only situations where a cash refund applies
ANIKI does not refund cash for returns, exchanges or cancellations, for the reasons explained above. A cash refund to your original payment method applies in exactly one situation:
- a payment was debited twice for the same order, or a transaction failed while the money left your account. This is a banking or payment-gateway correction, not a return, and we reverse it as required by law.
How this refund is processed
- It is credited only to the original payment method. We cannot send it to a different account, card or UPI ID.
- Failed or duplicate payments are usually reversed automatically by your bank within 5 to 7 working days without any action from us.
- If it has been longer, write to us at info@anikijewellery.com with the transaction reference and we will follow it up with our payment partner.
7. What is not covered
- Change of mind, wrong size selected, or simply not liking the piece once it arrives.
- Any exchange or defect claim without a valid unboxing video.
- Normal wear and tear, including scratches, dulling and tarnish that appear with use.
- Damage caused by water, perfume, oils, sanitiser, chlorine, sports or rough handling.
- Damage caused by the piece being pulled, bent, dropped or altered after delivery.
- Pieces bought from anyone other than anikijewellery.com or our official channels.
- Slight variation in shade, finish or pearl shape, which is natural in handmade and pearl jewellery and is not a defect.
8. Questions or a complaint
If you are not satisfied with how a request has been handled, reply to the same email thread and ask for it to be escalated. We take every complaint seriously and aim to close it within 7 working days.
Grievance Officer: Anjali Bhavesh Bhadawat
Email: info@anikijewellery.com
Response time: within 2 working days, Monday to Saturday